Service Agreement
OFFER ACCEPTED AGAINST PROPERTY UP FOR SALE:
Offers made:
We will report all offers to the vendor immediately they are received.
We will explain to you the position of the potential purchaser.
Our back-office process will make all checks to ensure the offer made meets our criteria for a sale to proceed.
the vendor has then has the choice to whether to accept or reject the offer.
We will pass on the potential purchaser details direct to the vendor if they have given us the authority to do so. This will enable the vendor to negotiate direct.
Our back-office allows potential purchasers to withdraw or increase any offer.
If you are aware of any personal interest from anyone connected with eEureka.comthen you should notify us immediately. We will then make necessary enquiries and provide notification in writing of the nature of that personal interest. From our enquiries, you will then have the sole discretion to decide whether you wish to deal with that person or persons concerned.
We will never knowingly permit any offer to be made without us declaring this from the start with the vendor or allow any sale to be agreed with someone who is connected to eEureka.com without us providing this to the vendor by email.
This written notice will ordinarily be displayed when you receive the review of the offer that is being made to you.
Sale Agreed:
Once you have received the offer from the potential purchaser we will provide you with all their details. We will not at any stage give you any advice or assistance once a sale is agreed by yourself. The only advice here we will give you is to seek professional legal advice when you agree on a sale. They will be in a position to help and guide you with professional advice that we are not trained to do or offer.
Third-party companies:
When you purchase any of the services we offer when you go to sell your property, we will make you aware of the information we will release for the effective use of the Products and Services.
We will be providing these third-party companies with your personal information such as your name, address and contact details, the position in which you are to proceed with the sale as well as any viewing availability. To make this a smooth transition of information it is your responsibility to provide accurate up to date personal information.
Referral Fee / Commission:
We would like to make you aware that we may receive a commission for introducing you to a third-party company.
Only when you agree to take advantage of such products or services we will declare whether we receive any payments as a result and how much.
These services are offered to help you sell your property, but it is up to you to decide whether you wish to make any purchase. It is important that you are aware that you expressly agree and accept that in the event of us introducing a product or service from a third party company you agree to us that we may receive a payment or commission as a result of this introduction.
You agree by interacting with any of these third-party companies that you accept that we will have to share your details with these third parties. This is of benefit to you and only where you have expressed interest in the relevant service offered. Because you have made this request, you agree for us to instruct the third party service company on your behalf to conduct the service that has been advertised on eEureka.com.
We will always make every reasonable effort to ensure that they continue to provide you with exceptional service, however, we cannot accept liability for the conduct and service of those third parties acting on your behalf.
If for whatever reason you experience any issues with any of these third-party companies you must notify us immediately so that we can start our investigation against that company. We are here to provide a very good service in connection with these companies and have high standards we wish to uphold. We are here to help you.
This ‘Service Agreement’
Will give you information about our terms upon which we agree to offer and provide you with our Products and Services to the best of our ability. You must be made aware that a majority of the services we offer will all be supplied from professional companies in that field of work. However, if it is necessary to change the Services Agreement with any of our service suppliers you must agree to this with them directly as they are supplying that service to you. If you need to change or add other services you can do this by going to your dashboard & purchasing any new service from the list provided. If you would like to remove any part at any time of a service you have purchased then you must contact us immediately. If we are in a position to remove or cancel that service before it has started then we will do so to the best of our ability. If we require to make any changes or updates or remove any details or services we will post such changes on the Website as fast as possible & to the best of our ability.
It is your responsibility to check the Website for any changes at all stages & especially when making any purchases. You agree to be bound by such changes if you should continue to use the Products and Services that are on offer.
We must point out that these are the conditions to which you are agreeing to, by purchasing any of our services as pointed out above. When you are instructing eEureka.com you are agreeing to have read what that service offers you from the Full details given against each of the Products and Services on offer.
By reading the Full details this will explain what is included and what the price of each product & Services is being charged on the Website.
We must notify All owners of the Property that it is important that when you Instruct eEureka.com with you confirming that you do so with the knowledge, consent and agreement of each and all of the legal owners and occupiers of the Property plus those who have an interest in the marketing and/or sale of the Property. Further, you confirm that you have all relevant authorities and authorisations as are necessary or required to enable you to take advantage of the Products and Services that we are offering you.
We don’t need to visit the property or required before the property goes on the market as we are an online estate agency.
Paying for the services on offer has NO impact on this requirement:
We will charge you were possible the Advertised Rates for the Products and Services but can be subject to price changes. The Advertised Rates are fixed. Advertised rates are including VAT, but extra services may be prices excluding VAT, such as EPC Energy Performance Certificate and so on. As it stands, you will only have the option to Pay Now If you choose to Pay Now you will be required to provide us with your credit or debit card details and we will obtain approval for an amount up to the amount of the transaction and debit that amount from your card, or send an invoice which is payable online. This information we take will never be stored on our systems.
CANCELLATIONS & REFUNDS:
We must notify you of our Cancellations and refunds policy. Once you have placed an order of any of our services you will be liable to pay the Full total value shown & requested. When you have taken an of our service/s in which you have instructed one of our professional service agents to visit your property, an example of which is for saying photography or any other service/s, then you will be liable to pay the full 100% of the fee in the event the appointment already taken place by our professional service company. If any appointment has been agreed & for whatever reason, it has failed due to no-show by the property owner then the cancellation charge will be applied. This could be possibly 100%of the charge depending on the report we receive back from the professional service provider. A copy of the report supplied back can be requested from inside our dashboard. If the professional service providers notify us that the visit showed them unsuitability of property for marketing etc. then NO refund will be granted.
Should you find yourself in a position where you wish to cancel or withdraw any Products and Services you have purchased then you may do so at any time, depending on the progress of that service/s you purchased.
ADVERTISED RATES:
However, we must notify you & that you understand that under no circumstances will any full or partial credit be made in respect of Advertised Rates you have agreed to purchase too.
The rates we charge are very clearly shown to you & you are asked to confirm before payment that you agree to accept the charge being made against the service/s you have requested to purchase.
You should always seek professional legal advice before you make any purchase with eEureka.com or any of the service supplier companies.
You can withdraw your advert at any time by emailing our team on info@eEureka.com
If the service you have signed up to has not started then you will not be charged.
If work has not been started on the advert to promote your property then you will not be charged.
If any work has been started then you will be subjected to administration charges depending on what has been completed.
The 14-day cooling-off period notices must be read in connection with this ruling. This is always the client’s responsibility.
If you have agreed to work starting inside the 14-day cooling-off period you accept responsibility to cover all costs incurred.
There will be a minimum charge to the client of a cancellation fee of £100.
RE-LISTING PROPERTY:
In certain circumstances, you may wish to re-list your property after you made the withdrawal.
When we re-list your property you will see a fee will be charged for our services as before. However, as long as you have requested to re-list your property with us within the 4 weeks of your original booking then the cancellation fee we charged you of £100 will be discounted against the full rate charged. This will only be offered once to any property address.
We will make sure that we supply details at the time of you seeking to withdraw/re–list your Advert.
CREATING YOUR ADVERT:
You will be required to complete all the fact find questionnaires we send you out so that we can collate all the details we need to create your advert to sell your property. You must answer all the questions asked that relate to your property. Leaving anything out or off will be regarded as an act to gain advantages which are unfair against the possible purchaser, so the law has a misdescriptions act which covers purchasers against this. You must read inside our T&C’s misdescriptions act. It would also be something that you should discuss with the professional legal adviser you work with.
When you build your advert you should take advantage of Products and Services we offer to enhance selling your property. Read what the professional companies say what they think the benefits are of what they are offering you when you take up their service. We will explain each service to you in more detail later inside these notes.
Our sales management team will help you create your Advert for approval with the information provided on the web site & the services on offer, the sales team at eEureka will notify you as soon as the Advert is available for approval. We always aim to do this process with you as soon as reasonably practicable depending on how quickly you answer the questions & photos of your property have been supplied.
If you are supplying us with your own photographs of your property these must be a true relationship to the property you are selling. Also that these photos are a true likeness of your property today, & not old photographs of your property. We refer you back to the above misdescriptions act regarding everything you supply us with, photos, answering questions honestly & to your best knowledge. Again this is why we say you should seek professional legal advice.
We must make you aware that we reserve the right to refuse to allow any image to be uploaded, any descriptions that we feel are not accurate or misleading in any way. It would be worthwhile in thinking what the benefits here could be for you if you purchase a video of your home as part of your description process.
Because we will make your property be made live or presented on many marketing or property portal. Hence why we must consider in our absolute discretion anything to be inappropriate, inaccurate, misleading or likely to cause distress or embarrassment to anyone viewing the image or your property. You are responsible with ensuring that all descriptions, photographs, floor plans and information that you have supplied are correct.
Before we go ahead with uploaded and/or using in any advertising and marketing that all the information are accurate, plus current and are in no way misleading in any way.
We will provide verification checks where ever possible against all the details you have supplied to the best of our ability. If for whatever reasons any of the information that you have provided or which has been approved is or is found to be in breach of these terms laid out above, then your property will be removed immediately.
As a result, no matter what you say after this event has taken place there will be NO full or any part credit in this respect be granted for the Advertised Rates charged under these circumstances.
We will advertise and market your property for the agreed Advertisement Period you have signed up to on all such property portals, websites or publications that we consider to be the most effective at securing interest against your property from what we hope will be potential purchasers or even tenants in our absolute discretion we offer.
Depending on the results that our sales department receive back we may withdraw or no longer take advantage of the services of such property portals, websites or publications for whatever reasons we feel fit at our absolute discretion going forward.
OFFER ACCEPTED AGAINST PROPERTY UP FOR SALE:
The advertised prices for selling your property on the website does state that your advert/s will be kept live until sold.
We may even keep your property details on view after it has been sold to completion.
The process of our advertising will follow the rules stated below.
Your property will be shown advertised at the agreed price of your choice. Example £375,750.
If at any stage you decide that you wish to reduce the original asking price in the above example, we will express this change in the following.
Old price on advert £375,750 ……………. New looking advert £340,750 REDUCED BY £35,000
When you have a purchaser make an offer that you accept, you will notify us of this & the sales department will then change your advert with the following words for viewers to see. £375,750 ……………… Subject to acceptance.
Then when your solicitors have exchanged contracts we will mark up your advert with the following. £375,750 ……… Contracts exchanged.
Then when your solicitors have completed contracts we will mark up your advert with the following. £375,750 ……… SOLD.
Then when we feel it acceptable we will take down your property showing as SOLD.
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SERVICES / PRODUCTS ON OFFER:
EPC:
Dear client, a question you need to ask yourself:
Do I need an up to date Energy Performance Certificate (EPC) to sell my property?
1/ It is a legal requirement for you to have commissioned an EPC before we can start the marketing of your property.
2/ It is your responsibility to ensure that you have a valid and up to date EPC in place before your Advert goes live.
3/ If you do not have one, you can buy one from us, that will last 10 years from the date of assessment.
ANSWER: Yes, It is required by law for us to have a copy of your up to date EPC to sell your property.
We will need these for our records, so if you could supply this asap then we are ready to promote your property. We need to show this as part of your property details on our website to sell your home by law.
When you join our system we are in a position where we will do an automated check on your property with the EPC governing body.
If the check comes back and shows us that you have a valid EPC then we will confirm this with you and be able to move onto the next stage, when we will give you the next run of instructions.
If the check shows that you are not holding a valid EPC, then we can help!
We will send you an automated link to purchase an EPC immediately which will last for 10 years at a cost across the UK & Wales:
When you have made your purchase of an EPC you will be contacted by one of our expert professional EPC consultants who will visit your home and conduct the required checks. Once we have processed your application then we will be in a position to advertise your property on our website and our partner websites.
Do not cancel this appointment because if we are unable to show your EPC on our web site against your property details then your advert will have to go on hold until you have purchased and completed an EPC by law.
Do not waste any time & take advantage of our direct link with the governing body. To check now CLICK HERE.
HOW EPC WILL WORK?
You will be contacted by one of our professional Energy Performance Certificate Consultants who will visit your home and conduct the required checks. Once we have processed your application then you will be in a position to advertise your property on our website and our partner websites.
SALE SIGNBOARD:
Where you instruct eEureka to sell your property, on the dashboard where you order services you require to sell your property one of these is a signboard. We will arrange for one ‘For Sale’ board to be erected outside your home for passers-by to be aware that your property is on the market. This service will be charged at a small extra cost which will appear on your dashboard if you wanted it.
Once you have ticked for your signboard we will notify them of your wish & they will be in contact with you within 48 hours.
If you do not hear from them within that time you must contact us so we can chase this on your behalf.
VIEWINGS:
From within our dashboard, you were given the option to buy our viewing service.
If you do purchase this service it works in two very different ways.
The first we offer is run from our back office where you will be given a diary to work from.
All the dates are blank.
All you then have to do is mark the dates that you are available to cover viewings at your property.
Each day will show you times to pick from which you will allow prospective buyers/purchasers to come over to view your property.
Once you have marked out the days & times you are available these same options will be on view to those prospective buyers.
When a prospective buyer wants to view your property they tick against the time which is showing still as available.
Example; Monday 4th February 5.00 pm to 5.15 pm …… (Mr Jones places in his mobile number)
You the vendor will receive a text that tells you a Mr Jones has booked a viewing on Monday 4th February 5.00 pm to 5.15 pm.
The prospective buyer will receive a text that tells Mr Jones that he has booked a viewing on Monday 4th February 5.00 pm to 5.15 pm.
The buyer already knows the name of your street etc. so the day before we send Mr Jones a reminder text that he has a viewing the following day with the times & the house number.
On the day of the viewing, both the vendor & the buyer will receive from our back-office a text again reminding both parties that viewing is in place at what time.
This will enable people who want to view, to choose a date and time to suit them.
We will provide you with the name of the person(s) who wish to view together with any other parties attending the viewing.
Once the viewing has taken place we will contact the prospective buyer & ask for their opinion regarding making an offer for your property. Hopefully, they will wish to do so, & we will then contact you with what that offer is.
This may cross over if the prospective buyer has made one with you in person.
Hopefully, you both agree on a figure you are happy with, & we just ask that you enter this into the dashboard section in your property details.
This will allow us to update your property details advertised that an offer has been made subject to acceptance.
Also, this will allows us to contact the rest of your viewings you have booked for the following day & any others that you have accepted an offer.
We will send out a text to those prospective buyers.
Your calendar will be cleared & NO more viewings will be shown available.
However, if you wish to override this option happening, you just go into your dashboard & click that you want viewings to carry on.
By doing this all bookings will stay in place & texts & reminders will go out as normal.
Our back-office will always have recorded all bookings made & available.
Availability Subject to Interruption.
Where a viewing is requested outside of this availability, the sales manager will ask that you confirm the viewing.
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The second option we offer is where we cover the viewings on your behalf.
This is a service that you have purchased with one of our professional viewing service companies.
That company will go through how their appointment viewing system works, as they can differ from company to company.
They will make all the arrangements they require direct with you.
Where you appoint one of these companies to complete viewings or apply for premium or listings until sold – these will be until sold or withdrawn from the market. This will be charged by them & you pay them directly.
These viewings can kick in before your property has gone live online if you wish, but in most cases, these viewings will start once your property has gone live online.
We are sure that you will be notified immediately a viewing is booked.
They will provide you with the name of the person(s) who wish to view together with the date and time.
Where a viewing is requested outside of this availability, the sales manager will ask that you confirm the viewing.
EMPTY PROPERTY OR AWAY:
Whoever are conducting the viewings on your behalf, you will still be notified of the above information.
So that you know who is visiting your property, with what date & times.
Availability Subject to Interruption.
This will enable people who want to view, to choose a date and time to suit them.
You are in control here so you can take over whenever you feel the time is right.
You will be notified when a viewing is booked.
Where a viewing is requested outside of this availability, the sales manager will ask that you confirm the viewing.
It is your responsibility to do this immediately.
FEEDBACK:
We will request feedback from every person who has been viewed or who was due to view your property.
We will prompt them for feedback continuously unless they confirm that they do not wish to provide feedback.
You can track these requests via your personal dashboard account.
The feedback will be immediately available through your account manager as soon as it has been provided.
These records will be exactly as provided by the person concerned.
CANCELLING A VIEWING FROM BOTH A VENDOR & PURCHASER:
When you find yourself in a position where you need to cancel a viewing which is booked you need to carry out the following:
You need to go into your dashboard appointment section for your property & look up the date & time of the booking in question.
Click on the booking & an option to delete the booking will appear.
Example of the options: Cancel this booking.
Once this has been clicked then the system will block out the booking & show it as cancelled.
A text will go out to the vendor/ appointment maker on records to confirm that this time & date of booking is now cancelled.
At the same time, a text will go out to the purchaser/buyer to notify them that their booking on that time & date has now been cancelled.
REPLACING CANCELLED VIEWINGS/ RE-BOOKING APPOINTMENT:
You have the option to add new availability of viewing anytime you wish to make them available.
You are in control as to when you open up viewing time & dates.
If you have for whatever reason had to cancel any viewings, you may go into the system & make them available.
In the same way, if you have been notified of your viewing being cancelled for whatever reason, you can go back into that property & re-book a viewing in your name.
Again you will receive texts at different stages as with all your other viewings.