Viewings Read More
VIEWINGS:
From within our dashboard, you were given the option to buy our viewing service.
If you do purchase this service it works in two very different ways.
The first we offer is run from our back office where you will be given a diary to work from.
All the dates are blank.
All you then have to do is mark the dates that you are available to cover viewings at your property.
Each day will show you times to pick from which you will allow prospective buyers/purchasers to come over to view your property.
Once you have marked out the days & times you are available these same options will be on view to those prospective buyers.
When a prospective buyer wants to view your property they tick against the time which is showing still as available.
Example; Monday 4th February 5.00 pm to 5.15 pm …… (Mr Jones places in his mobile number)
You the vendor will receive a text that tells you a Mr Jones has booked a viewing on Monday 4th February from 5.00 pm to 5.15 pm.
The prospective buyer will receive a text that tells Mr Jones that he has booked a viewing on Monday 4th February from 5.00 pm to 5.15 pm.
The buyer already knows the name of your street etc. so the day before we send Mr Jones a reminder text that he has viewed the following day with the times & the house number.
On the day of the viewing, both the vendor & the buyer will receive from our back-office a text again reminding both parties that viewing is in place at what time.
This will enable people who want to view, to choose a date and time to suit them.
We will provide you with the name of the person(s) who wish to view together with any other parties attending the viewing.
Once the viewing has taken place we will contact the prospective buyer & ask for their opinion regarding making an offer for your property. Hopefully, they will wish to do so, & we will then contact you with what that offer is.
From when an offer has been made:
This may cross over if the prospective buyer has made one with you in person.
Hopefully, you both agree on a figure you are happy with, & we just ask that you enter this into the dashboard section in your property details.
This will allow us to update your property details advertised that an offer has been made subject to acceptance.
Also, this will allows us to contact the rest of your viewings you have booked for the following day & any others that you have accepted an offer.
We will send out a text to those prospective buyers.
Your calendar will be cleared & NO more viewings will be shown available.
However, if you wish to override this option happening, you just go into your dashboard & click that you want viewings to carry on.
By doing this all bookings will stay in place & texts & reminders will go out as normal.
Our back-office will always have recorded all bookings made & available.
Availability Subject to Interruption.
Where a viewing is requested outside of this availability, the sales manager will ask that you confirm the viewing.
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The second option we offer is where we cover the viewings on your behalf.
This is a service that you have purchased with one of our professional viewing service companies.
That company will go through how their appointment viewing system works, as they can differ from company to company.
They will make all the arrangements they require direct with you.
Where you appoint one of these companies to complete viewings or apply for premium or listings until sold – these will be until sold or withdrawn from the market. This will be charged by them & you pay them directly.
These viewings can kick in before your property has gone live online if you wish, but in most cases, these viewings will start once your property has gone live online.
We are sure that you will be notified immediately after a viewing is booked.
They will provide you with the name of the person(s) who wish to view together with the date and time.
Where a viewing is requested outside of this availability, the sales manager will ask that you confirm the viewing.
EMPTY PROPERTY OR AWAY:
Whoever are conducting the viewings on your behalf, you will still be notified of the above information.
So that you know who is visiting your property, with what date & times.
Availability Subject to Interruption.
This will enable people who want to view, to choose a date and time to suit them.
You are in control here so you can take over whenever you feel the time is right.
You will be notified when a viewing is booked.
Where a viewing is requested outside of this availability, the sales manager will ask that you confirm the viewing.
It is your responsibility to do this immediately.
FEEDBACK:
We will request feedback from every person who has been viewed or who was due to view your property.
We will prompt them for feedback continuously unless they confirm that they do not wish to provide feedback.
You can track these requests via your personal dashboard account.
The feedback will be immediately available through your account manager as soon as it has been provided.
These records will be exactly as provided by the person concerned.
CANCELLING A VIEWING FROM BOTH A VENDOR & PURCHASER: With Daren waiting for confirmation.
When you find yourself in a position where you need to cancel a viewing which is booked you need to carry out the following:
You need to go into your dashboard appointment section for your property & look up the date & time of the booking in question.
Click on the booking & an option to delete the booking will appear.
Example of the options: Cancel this booking.
Once this has been clicked then the system will block out the booking & show it as cancelled.
A text will go out to the vendor/ appointment maker on records to confirm that this time & date of booking is now cancelled.
At the same time, a text will go out to the purchaser/buyer to notify them that their booking on that time & date has now been cancelled.
REPLACING CANCELLED VIEWINGS/ RE-BOOKING APPOINTMENT:
You have the option to add new availability of viewing anytime you wish to make them available.
You are in control as to when you open up viewing time & dates.
If you have for whatever reason had to cancel any viewings, you may go into the system & make them available.
In the same way, if you have been notified of your viewing being cancelled for whatever reason, you can go back into that property & re-book a viewing in your name.
Again you will receive texts at different stages as with all your other viewings.